HOW TO RETURN YOUR PURCHASE

We hope that you love your purchase. Just in case it’s not exactly what you wished for,
you can request a return within 14 days. Just follow the steps below:

STEP 1

STEP 2

Click on "Order History." Find your order and click "Request Return."

STEP 3

Select the items you want to return. Choose a reason for the return.

STEP 4

Click the "Request Return" button.

REFUND and EXCHANGE POLICY

At Les 100 Ciels, we strive to ensure complete satisfaction with every purchase. If you are not entirely happy with an item, we will do all we can to ensure you feel satisfied and that any issue is resolved promptly.

If you have any questions or need further assistance, please contact our customer service team at customerservice@les100ciels.me or WhatsApp customer support at +971506172781

RETURNS

You may return your item(s) bought online within 14 days of receiving the order.
All items must be in their original condition, unused and in the original packaging.
Certain items are non-refundable, including cosmetics, underwear and accessories.
To initiate a refund, you will need to submit a return request and follow the steps presented on our website.
For assistance with orders, please contact our customer support via WhatsApp at +971506172781
We will collect the return within three working days. Once we receive the item(s), they will go through our quality check process, which takes up to 24 hours.
All Cash-On-Delivery refunds will be issued as Store Credit within 24 hours, after your items are received and inspected.
Refunds to credit/debit cards may take up to 10 days to reflect on your bank account.