Orders within the UAE are typically delivered in 2-3 business days. For deliveries to other GCC countries, please allow 3-4 business days.

Once your order is placed, modifications like adding or removing items are not possible. To cancel your order, please reach out to our customer service team via email customerservice@les100ciels.me or reach us on WhatsApp at: +971506172781

UAE Deliveries

• Next-Day Delivery: AED 15 (Delivery within 1 business day)
• Standard Delivery: AED 12 (Delivery within 2–3 business days)
• Free Shipping on orders above AED 250

GCC Deliveries (KSA, Kuwait, Qatar, Bahrain, Oman)

• Standard Delivery: AED 50 (Delivery within 3–5 business days)
• Priority Delivery – KSA: AED 60 (Delivery within 2–3 business days)
• Free Shipping on orders above AED 499

Payment Methods

• Credit/Debit Card, Cash on Delivery (online only).

International Customs & Import Duties

For international orders, customs duties and import taxes may be applied once the shipment reaches its destination country. These charges vary by country and are beyond our control.

• Any applicable customs duties or handling fees must be borne by the customer.
• We recommend contacting your local customs office for information on applicable charges prior to placing an order.
• Please note that customs fees and taxes are non-refundable. If a delivery is refused, the cost of any customs duties already paid by the courier on your behalf will be deducted from your refund.

We accept Cash on Delivery, as well as the following payment methods: Debit Card, Credit Card, Apple Pay, and Tabby (Buy Now, Pay Later).

For any assistance, please contact us via WhatsApp at +971506172781 or email us at customerservice@les100ciels.me Please include your order number and a brief description of the issue so we can resolve it quickly. Our customer service hours are Monday to Friday, 9 AM to 5 PM.